Frequently Asked Questions
Everything you need to know about shopping with Lily Blanche.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless faulty.
How should I care for my Lily Blanche jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes and lotions. Store your jewelry in a cool, dry place and clean gently with a soft microfiber cloth.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for a secure checkout.
Do you offer gift wrapping services?
Every Lily Blanche order arrives in our signature luxury branded box. During checkout, you can also add a personalized gift message at no extra cost.